Shipping & Delivery

Order processing

Lahore: orders placed before 8:00 PM (PKT) qualify for same-day delivery by our own riders. Orders after the cut-off are delivered the next business day. [Cut-off to be confirmed: the current site states both 8 PM and 10 PM.]

Other cities: orders are handed to our courier partners within 1–2 business days.

Delivery times

Lahore: same day, by Kaka Bawa riders. You'll receive a call or WhatsApp message when your order is out for delivery.

Rest of Pakistan: typically 3–7 business days from dispatch, depending on your city.

Shipping fees

Lahore: calculated automatically at checkout based on your order.

Other cities: delivery rates by city are shown at checkout, so there's no confirmation call needed before dispatch.

Tracking

Courier orders receive a tracking number by WhatsApp and email. You can also check status any time on the Track Order page.

Address accuracy

Please provide a complete address and reachable mobile number. We can't be responsible for delays caused by incorrect details.

Damaged or incorrect items

Every fragile item is inspected and carefully packed. If something arrives damaged or incorrect, contact us within 48 hours at support@kakabawacrockery.com.pk or on WhatsApp with your order number and photos, and we'll arrange a replacement.