Customer care · Updated November 2026
Returns & Exchanges
Store credit within 7 days
We accept returns and exchanges within 7 days of delivery. Returns are issued as store credit equal to the value of the returned item, usable on any future purchase online or in store.
Eligibility
Items must be unused, unwashed and in original condition, in their complete original packaging, and free from any signs of use, scratches or damage.
Damaged, defective or incorrect items
Contact us within 48 hours of delivery at support@kakabawacrockery.com.pk with your order number, a description of the issue and clear photos of the item, its packaging and the shipping box. We'll arrange a replacement or full store credit at no extra cost.
How to start a return
Email support@kakabawacrockery.com.pk or WhatsApp +92 329 0422333 with your order number and the reason for return. We'll confirm next steps.